Question 1

What is XOXO WiFi?

Accepted Answer

XOXO WiFi is the simplest way to access the internet while traveling abroad, with clear payment terms. You rent a pocket-sized router, similar in size to a smartphone, for a specified number of days and enjoy the best possible connectivity in over 150 countries. The package includes the device itself, a cable, and a charger with adapters that allow you to connect to outlets worldwide, along with an instruction manual.XOXO WiFi provides internet without roaming charges or SIM cards. With no need for any configuration, it connects to the best local operator in seconds and shares it as a WiFi signal. The router is small, fits in your pocket, and comes with a charger. The battery lasts for approximately 12 hours. You can connect up to 5 different WiFi-enabled devices (e.g., laptop, tablet, phone, iPad, gaming consoles, etc.) to a single router.

Question 2

How much does it cost?

Accepted Answer

The rental price of XOXO WiFi depends on the travel destination and the selected package. Prices start at 5€ per day.The internet is unlimited with capped speed. This means that after exceeding the purchased package, you can still use the internet, but the connection speed will be limited to 512 kbps. The package will be renewed daily at midnight London time.We encourage you to check our XOXO WiFi Price List. It's an Excel file available for download, containing current prices for specific destinations.

Question 3

What does it work with and what is it used for?

Accepted Answer

The router can be connected to all electronic devices equipped with WiFi, such as:

PCs, laptops, tablets (iPad, Samsung, Kindle, etc.);
smartphones (iOS, Android, Blackberry, etc.);
WiFi-enabled gaming consoles (Sony PS Vita, Nintendo 3DS, Nvidia Shield, Razer Edge, etc.);
and many other devices with WiFi access.

It is used for:

Using maps to navigate (Google Maps, Waze, TripAdvisor);
Finding tourist information about places, landmarks, artworks, museums;
Searching for and booking hotels, restaurants, theaters, cinemas, public transportation, and opening hours;
Sending and receiving email messages with attachments;
Updating one's status on favorite social networks (Facebook, Twitter, Instagram);
Making and receiving VoIP calls (Skype, Viber, Whatsapp, etc.);
Conducting conference calls, updating documents in the cloud, transferring large files;
And so forth.

Question 4

What is Wi-Fi Calling?

Accepted Answer

Wi-Fi Calling is a service that allows making phone calls over a Wi-Fi signal. Similar to VoIP, it enables calling using a phone even when thousands of kilometers away from home, bypassing roaming charges. One of the advantages of Wi-Fi Calling is that the recipient sees the phone number associated with the SIM card.With XOXO WiFi, clients can seamlessly use Wi-Fi Calling. This service allows making calls while maintaining local call rates, ensuring calling a specific number without worrying about a huge bill.Wi-Fi Calling is achievable by adjusting settings on the phone or using a dedicated application provided by the phone carrier.This service should be available for phones running Android 7 or newer, as well as iOS 9 or newer.

Question 5

Can I make VoIP phone calls through XOXO WiFi?

Accepted Answer

XOXO WiFi does not support making voice calls through cellular networks, but with our router, you can use WiFi Calling, which allows you to make voice calls over WiFi technology (a service available with all Polish operators) or VoIP, such as applications like Skype, Viber, WhatsApp, Google Voice, Messenger, etc.
Please note! In some countries, such as Egypt, the United Arab Emirates, or China, voice and video calls using VoIP technology are blocked. For China, we offer a special China VPN package that allows you to bypass these VoIP call restrictions and any other blocks.

Question 6

Why should I pack my XOXO WiFi in my carry-on luggage instead of checked luggage before traveling?

Accepted Answer

You should pack your XOXO WiFi in your carry-on luggage because:

Safety Regulations: Electronic devices, including routers, should be kept in the cabin during the flight due to safety reasons. If a device were to malfunction or overheat, the cabin crew can monitor and respond to any issues more effectively.

Airline Security Requirements: Security regulations mandate that electronic devices be transported in the passenger cabin, where they can be more easily accessed and monitored by the crew.

Signal Emitting Devices: Devices that emit signals, like WiFi routers, should be turned off or switched to airplane mode during the flight. Carrying your device with you ensures it can be managed properly throughout the journey.

Better Protection: Carry-on luggage is handled with more care and is less likely to be damaged compared to checked luggage, where items are subjected to rough handling.

By packing your XOXO WiFi in your carry-on bag, you ensure both the safety and functionality of the device throughout your trip.

Question 7

How does the Speech Translator add-on work?

Accepted Answer

Voice translators are new, innovative devices that enable real-time speech translation within 1 second. The translator database includes up to 72 languages, with 8 languages available offline - allowing usage without an internet connection. These devices are characterized by their very simple operation. Pressing a single button allows real-time conversations in dozens of languages.Customers who rent the XOXO WiFi router for their travels also have the option to rent a speech translator. Simply select the 'Rent a portable electronic translator' option in the order form, and decide on the quantity of devices needed during the trip. Each translator is 'paired' with the XOXO WiFi router before shipment, ensuring access to the internet for translations upon crossing borders.

Question 8

How to save data on Android and iOS devices?

Accepted Answer

On Android devices, there is a data-saving feature that allows users to control which apps can use data both in the background and in active mode. Background apps can significantly increase data usage, so managing their access can be very useful when using unlimited internet with limited speed. You can enable data saving as follows:For Android:
Settings -> Connections -> Data Usage -> Data Saver -> Toggle the switch next to "Turn On Now"
Settings -> Network & Internet -> Data Saver -> Toggle the switch next to "Data Saver".
Disable Automatic App UpdatesTo save mobile data, it is also important to turn off automatic app updates on both Android and iOS devices, as updates can download while using the internet.

For Android:Play Store -> More options (three lines) -> Settings -> Network Preferences -> Auto-update apps -> Don't auto-update apps -> OK

For iPhone:Settings -> App Store -> Automatic Downloads -> App Downloads and App Updates -> Slide the toggle to the left (gray background).

Disable Photo Syncing on iOS (for eSIM users):To avoid excessive data usage, we recommend turning off photo syncing via iCloud while using eSIM on iOS devices:
For iPhone:Settings -> Apple ID -> iCloud -> Apps Using iCloud -> Photos -> Turn Off
By following these steps, you can optimize your data usage and prevent unnecessary background data consumption.

Question 9

Is it difficult to use XOXO WiFi?

Accepted Answer

Absolutely not. To activate the WiFi, simply press the main button (power/start) on the router. XOXO WiFi will then automatically find the best signal within its range. Next, just locate XOXO WiFi on your device and enter the provided password (only the first time). That’s it! The router will take care of the rest. You can find more information about setting up XOXO WiFi in the bilingual manual included with the device.

Question 10

How long does the battery last?

Accepted Answer

A fully charged battery lasts up to 12 hours of continuous use. We recommend charging the XOXO WiFi router daily, which is why the set includes a power cable and adapter. This ensures you can connect the router to different types of electrical outlets, regardless of the country you’re in.If needed, you can order an additional battery (Power Bank), giving you an extra 8 hours of continuous use with XOXO WiFi.

Question 11

What will I receive in the ordered package?

Accepted Answer

XOXO WiFi set includes:
XOXO WiFi router,
Multi-adapter/USB travel charger with plugs for worldwide use,
USB-C cable,
User manuals in Polish and English,
Elegant carrying case;
*Optional paid add-ons:
Power bank,
car charger,
voice translator.

Question 12

How many devices can be connected to the XOXO WiFi router?

Accepted Answer

You can connect up to 5 devices to the XOXO WiFi router at the same time. This allows you to use the internet on multiple devices simultaneously, without losing speed or connection quality.What devices can be connected?
Smartphones – Perfect for browsing the internet, using apps, or staying connected via messaging apps while traveling.
Tablets – Great for streaming videos, browsing social media, or working on the go.
Laptops – Essential for those who need to work remotely or access online tools.
Multimedia devices – Such as portable gaming consoles (e.g., Nintendo Switch) or streaming devices (e.g., Chromecast).
E-readers – Like Kindle, for easily downloading new books and accessing online content.
XOXO WiFi provides a stable and fast internet connection for all connected devices, making it an ideal solution for both solo travelers and groups.

Question 13

Will I have internet during layovers or while traveling to a specific destination?

Accepted Answer

Internet during layovers in other countries is FREE. For example, if you have a layover in Dubai, Qatar, France, Belgium, etc., you won't pay anything extra—you can use your daily data package in those countries as well.Traveling to Switzerland but need internet for navigation through Germany and Austria on the way?No problem! Internet in transit countries is also FREE.What do you need to do?Let us know which routes and dates you need free internet activated. You can add this information in the Order Notes or send us an email.

Question 14

Does XOXO WiFi support VPN connections?

Accepted Answer

The router itself does not connect to a VPN. However, if you have a private VPN provider, you can connect to it using XOXO WiFi.Note!In some countries, such as Egypt, the United Arab Emirates, Jordan, or China, voice and video calls using VoIP technology are blocked.For China, we offer a special China VPN package that allows you to bypass these restrictions related to VoIP calls and other limitations.

Question 15

How does it work technically? Do I need to register or set up the router?

Accepted Answer

Using the XOXO WiFi router is very simple and intuitive. The router has only one button, which you need to press and hold to power on the device. Once the router is turned on, just find the XOXO WiFi network on your chosen device (e.g., smartphone, laptop) in the available WiFi networks. The network name and password are located on a sticker on the router itself. After logging in correctly, you can start using the Internet immediately.It’s worth noting that the XOXO WiFi network is fully secure. Only people who know the password written on the router can connect to it. This ensures that the network is safe and protected. Additionally, the router is equipped with the latest security technologies to protect your data from breaches.

Question 16

How to rent an XOXO WiFi router?

Accepted Answer

The process of renting an XOXO WiFi router is usually simple and done online on the website.
Choosing time and place: On the website, select the dates for renting the router and the location for delivery or pickup (depending on preferences, often available for pickup at the airport, hotel, or delivery to a specified address).
Registration and payment: Create an account, log in, or rent as a guest to make the reservation. Provide necessary contact information and complete the payment for the rental. There's an option to choose a package that suits the length of your stay and the type of service.
Pickup or delivery: Choose your preferred router pickup method, whether in person at a designated location or through courier delivery to your specified location.
Using the router: Upon receiving the router, follow the provided instructions, switch it on, and enjoy seamless internet access in your chosen country.

Question 17

Why should I pack XOXO WiFi in my carry-on luggage rather than checked luggage before a trip?

Accepted Answer

You should not leave electronic devices in checked luggage because it can pose a security risk to the flight. Security regulations require electronic devices to be carried in the passenger cabin, where they are continuously monitored by the cabin crew. Remember that during the flight, devices emitting signals should be turned off or switched to flight mode.

Please keep in mind that you are responsible for the safety of XOXO WiFi throughout your journey.

Question 18

Is the payment calculated from the day I received the router?

Accepted Answer

You don't need to specify an earlier or later date than the one when the device will be used when placing an order. The router will be delivered to the provided address a few days before the planned trip, but payment is only for the period when the equipment is active (in use). Therefore, in the order, you should only select the days when you plan to have an internet connection in a foreign country.

Question 19

What happens if I lose the XOXO WiFi router? What does the insurance cover?

Accepted Answer

If the XOXO WiFi device is lost or damaged, the following charges apply:
XOXO WiFi:

Full Package: €245
Router: €215
Multiadapter: €20
Case: €10

Additional devices:

Power Bank: €20
Car Charger: €10
Translator: €230

We recommend renting XOXO WiFi with purchased insurance, which reduces the costs by 50% in case of device loss.

Question 20

What's the coverage of XOXO WiFi?

Accepted Answer

XOXO WiFi connects to the best network available in a given location, providing fast and reliable connectivity. Depending on the country, the router offers access to 2-4 operators. Our partners include the largest network operators, over 350 worldwide, ensuring the best possible coverage and internet speeds. They guarantee excellent coverage in cities and other populated areas. If you are traveling to a more remote location, we recommend contacting us to verify coverage in that area.

Question 21

What is the speed of XOXO WiFi?

Accepted Answer

The speed of mobile devices, including XOXO WiFi, depends on various factors such as weather conditions, limitations of IT systems, network coverage, location, and the condition of network infrastructure.
Regardless of the location or prevailing conditions, XOXO WiFi guarantees access to a high-quality network. Thanks to the availability of over 350 operators, it can provide the best speed in a given location.
The theoretical data transmission speed (of the router) is: 100Mb/s - 150Mb/s when the router is stationary. The average data transmission speed for our customers is: download – 55.6 Mb/s; upload speed – 25.4 Mb/s.

Question 22

Is the internet really unlimited?

Accepted Answer

Yes, the internet is unlimited, however, our partners require reasonable usage of the internet. We must respect their position, so:When the customer exceeds the purchased data package:
500MB per day
1GB per day
2GB per day
3GB per day
5GB per day
10GB per day
the data transmission speed may be reduced to no lower than 512 kb/s for downloads and no higher than 512 kb/s for uploads*. Despite exceeding this limit and the reduced speed, the customer will still be able to use their XOXO WiFi.This limit will automatically reset every day at midnight GMT+0 (1:00 AM Polish time).Depending on the network quality, after the internet speed reduction, you will still be able to receive emails, send messages via messengers, and browse websites.Data packages for Poland: If you exceed:
100GB per month
200GB per month
we may be forced to reduce the speed to no more than 5 Mb/s. Despite exceeding this limit and the reduced speed, you will still be able to use your device and enjoy the internet connection. After exceeding the limit, we can increase the speed limit by 100GB or 200GB, depending on the device, for an additional charge.

Question 23

Can I check how much data I have used on XOXO WiFi?

Accepted Answer

Of course, when abroad, after turning on the device and connecting to the network, you should enter the following page in your web browser:192.168.43.1/status.html

Question 24

What are the delivery options?

Accepted Answer

XOXO WiFi offers various delivery options for the router, tailored to your preferences:

Courier delivery to the specified address: The router can be delivered to any address in the European Union, such as a hotel, guesthouse, apartment, or postal office. We deliver via courier to countries within the European Union. We offer four shipping speed options: express (1-2 days), fast (2-4 days), standard (around 5 days), and economy (up to 8 days).

Pick-up from UPS and DPD pick-up points abroad: You can pick up the router at one of the UPS or DPD pick-up points in any European Union country. Simply choose the most convenient pick-up point for you and collect your package when it's ready.

Pick-up from InPost lockers: The router can be delivered to a selected InPost locker, allowing you to pick up your package at any time of the day or night. Simply choose the most convenient locker for you and collect your package using the code sent to your email.

Choose the delivery option that best suits your needs and travel plans.

Question 25

Where can I pick up the XOXO WiFi in person?

Accepted Answer

You can order the delivery of XOXO WiFi to UPS and DPD pick-up points in every European Union country. To check the nearest UPS or DPD pick-up point, you can use the following links:
For UPS: UPS Locations
For DPD: DPD Locations

Question 26

How to contact in case of problems?

Accepted Answer

If you have any questions or need assistance, we're here to help! You can utilize our service facilities through email, SMS, or other available means of communication 24/7, every day of the week. If you prefer a phone conversation, our lines are open from Monday to Friday, from 8:00 AM to 4:00 PM. Don't hesitate to reach out! Our customer support team is here to assist you.Have questions? Feel free to contact us!
Customer service:  +48 42 30 77 400
WeChat: +48 605 627 888
WhatsApp: +48 605 627 888
Email: support@xoxowifi.comor use the form/chat on our website
Facebook: fb.com/xoxowifi
Twitter: twitter.com/xoxo_wifi

FAQ

General

How does work?

Coverage

Speed and data of the internet

Delivery and Pick-up

Return

Order management

They trusted us: