FAQ
General
How does work?
Coverage
Speed and data of the internet
Delivery and Pick-up
Order management
Can I cancel my order?
Unexpected change of plans? No problem! Change your travel dates, destination, or rental duration—even on the day of departure.
- You were denied boarding your flight
- Your tour operator or travel agency changed the departure date
- Your hotel cancelled your reservation
No matter the reason, we'll allow you to change your reservation to any other date at no additional cost!
Need a refund instead? No problem. With the Flexible Reservation Change service, we will refund your payment within 14 days.
