FAQ
General
How does work?
Coverage
Speed and data of the internet
Yes, the internet is unlimited, however, our partners require reasonable usage of the internet. We must respect their position, so:
When the customer exceeds the purchased data package:
- 500MB per day
- 1GB per day
- 2GB per day
- 3GB per day
- 5GB per day
- 10GB per day
the data transmission speed may be reduced to no lower than 512 kb/s for downloads and no higher than 512 kb/s for uploads*. Despite exceeding this limit and the reduced speed, the customer will still be able to use their XOXO WiFi.
This limit will automatically reset every day at midnight GMT+0 (1:00 AM Polish time).
Depending on the network quality, after the internet speed reduction, you will still be able to receive emails, send messages via messengers, and browse websites.
Data packages for Poland: If you exceed:
- 100GB per month
- 200GB per month
we may be forced to reduce the speed to no more than 5 Mb/s. Despite exceeding this limit and the reduced speed, you will still be able to use your device and enjoy the internet connection. After exceeding the limit, we can increase the speed limit by 100GB or 200GB, depending on the device, for an additional charge.