How to contact in case of issues?

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FAQ

Rent router XOXO WiFi

Rent router XOXO WiFi

Buy router XOXO WiFi

Buy router XOXO WiFi

Buy XOXO eSIM card

Buy XOXO eSIM card

Account and payment

Account and payment

Discount and affiliate programs

Discount and affiliate programs

General

What is XOXO eSIM?

How will I receive the eSIM?

What happens to unused data after the validity period expires?

How to check which eSIM is using data on your device?

How to contact in case of issues?

Customer consultation:

Operating hours:

WhatsApp/SMS inquiries at +48 605 627 888 are accepted 24/7,

Customer support email: support@xoxowifi.com

Customer support phone number: +48 42 30 77 400

while phone inquiries are handled on business days from Monday to Friday, between 8:00 AM and 4:00 PM.

eSIM Installation

XOXO eSIM Installation Guide

What to do if I don’t receive the email with the QR code for download?

How many eSIM cards can I install?

Can I reinstall the eSIM card?

Using eSIM

How to save data on Android and iOS devices?

Can I make and receive calls from my SIM card with my phone number?

Can I use one eSIM on different devices?

Can you make calls and send SMS using an eSIM?

Can I use tethering with eSIM?

Does the XOXO eSIM card provide 5G internet?

Can eSIM be used on every phone?

eSIM Management

What if I correctly download the QR code but decide to cancel the service?

Can I top up my eSIM?

Is it possible to return or exchange eSIM?

Issues and Errors

Does eSIM Work with iMessage on iOS? How to Set Up iMessage on eSIM

“Unable to Activate eSIM” Error on iOS/Android

“How to Fix the ‘Unable to Add eSIM Cellular Plan’ Error on iOS and Android?”

How to Fix the ‘Unable to Add Cellular Plans from This Carrier’ Error on iOS?

“This Code Is No Longer Valid” – Why Does It Appear and How to Fix It?

Why Can’t I Remove an eSIM from My Device and How to Fix It?

What to Do If Your Phone Has a Carrier Lock (SIM Lock)?

Why Is My eSIM Connecting to the Wrong Network?

Why Can’t I Find My eSIM?

I Didn’t Receive My eSIM or Top-Up – What Should I Do?

Can’t Connect to eSIM on iOS

Can’t Connect to eSIM on Android

Can’t Scan the eSIM QR Code – What Should You Do?

Why isn’t the eSIM card working?

How to access the Internet using an eSIM?

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