Who asks, doesn't make mistakes

You should not leave electronic devices in checked luggage because it can pose a security risk to the flight. Security regulations require electronic devices to be carried in the passenger cabin, where they are continuously monitored by the cabin crew. Remember that during the flight, devices emitting signals should be turned off or switched to flight mode.

A fully charged battery lasts for up to 12 hours of continuous use. We recommend daily charging of the XOXO WiFi router, which is why you will receive a power cable and adapter with the package. This way, you can connect the router to different types of electrical outlets regardless of the country you're in.

The XOXO WiFi package includes:

• XOXO WiFi 4G/LTE Router
• Multiadapter/USB travel charger with international plugs
• USB C cable
• User instructions in Polish and English
• Stylish case
• Optional accessories*:

*Power bank, car charger, speech translator.

Of course, while abroad, you should enter the following web page in your internet browser:

192.168.43.1/status.html

XOXO WiFi connects to the best network in your location, providing a fast, reliable connection. Depending on the country, the router offers access to 2-4 operators. Our partners are the largest network operators, more than 350 worldwide. They provide the best possible Internet coverage and speed. They guarantee excellent coverage in cities and other populated areas. If you are going to a more unpopulated area, we recommend contacting us to verify coverage in your area.

The catalog signal strength of the device is 50m in open space. However, the distance depends on many factors, such as the thickness of the walls, the strength and frequency of nearby devices, or the weather conditions themselves, which can interfere with the signal and reduce the power.

XOXO WiFi works where there is coverage from the country's telephone operators. That is, the best coverage is on land, while, the farther away from the coastline, the coverage will decrease.

This depends on the coverage of local operators in your area. XOXO WiFi will always connect to the network of the operator that has the best coverage in the country. If the router starts to lose coverage in a particular location, it will automatically connect to another operator that offers better coverage. This allows you to use XOXO WiFi in many places with the best possible internet.

Cell phones operate on a different network than mobile routers. XOXO WiFi connects to data networks (3G or higher), while cell phones connect to cellular mobile networks. Since cell phone cellular networks have been around longer than data networks, coverage is much better, especially in suburban areas. For this reason, you may be able to connect in suburban areas, but access to the Internet will be difficult, sometimes impossible.

The router itself does not connect to the VPN. However, if you have a private VPN provider, then by all means you can connect to it via XOXO WiFi.

1. WARSAW CENTER (FREE OF CHARGE)

Parcels can be picked up from a point located in the very center of Warsaw. Do you live nearby? This is a great solution if you need XOXO WiFi and you have a trip tomorrow or even the same day.

By4you store
Shopping arcade/underground passage under Rondo Dmowskiego lok. 14
The pick-up point is open from Monday to Friday from 8:00 am to 6:00 pm.

2. LODZ (FREE)
If you are from Lodz or the surrounding area, you can pick up XOXO WiFi at our pick-up point in Bionanopark, which is located at the following address:

Bionanopark Technology Park
Dubois 114/116 Street
93-465 Lodz
The pick-up point is open from Monday to Sunday from 7:00 am to 10:00 pm.

3. KRAKOW (FREE)
If you are from Krakow, you can pick up the XOXO WiFi in person at the pick-up point, it is located in the city center at:

Epaka - pickup point
Balicka 14A/lok.5
30-149 Kraków
The pickup point in Cracow is open from Monday to Friday from 10:00 to 18:00, Saturday 10:00 to 14:00

4. WROCLAW (FREE)
If you are from Wroclaw, you can pick up the XOXO WiFi in person at the pickup point in the city center at:

Support Sp. z o.o.
5a Kniaziewicza Street 
50-454 Wrocław
The pickup point in Wroclaw is open from Monday to Friday from 10:00 am to 6:00 pm. 

5. KATOWICE (FREE)
If you are from Silesia or starting your trip from Katowice airport, you can pick up XOXO WiFi in person at the pickup point in the center of Katowice at:

"Biuro Podróże Katowice"
Moniuszki 7
40-005 Katowice

The pickup point in Katowice is open from Monday to Friday from 10:00 am to 6:00 pm and on Saturdays from 10:00 am to 2:00 pm.

Generally, we deliver XOXO WiFi 2-3 business days before the rental date. We send shipments by courier from Monday to Friday and they are delivered within the next business day. If you wish the device to be shipped earlier, please let us know via email: support@xoxowifi.com or fill out the "Comments" box on the order form.

For last-minute orders, we can arrange shipment with Saturday delivery or for a specific time (e.g. guaranteed delivery by 9:30 a.m.) - the service has an additional charge, so please contact us in advance if you are interested. 

We can also send your order using Inpost parcel machines and the service , "Parcel on the weekend". For this delivery option, the parcel will be delivered to the parcel machine of your choice on Saturday or Sunday. 

In the case of last minute orders, it is possible to pick up the parcel at the point even within 30 minutes after placing the order! However, we recommend that you call/email in advance to make arrangements.

If you need express shipping, call us at +48 42 30 77 400! We'll see what we can do for you.

1. Return at your own expense

You cover the cost of return shipping yourself. Please note that the package should be sent within 3 business days after the end of the rental, and it should arrive within 7 days after the end of the rental. If you have problems with the return, please let us know as soon as possible.

Please return the XOXO WiFi to the following address:

XOXO Solutions Sp. z o.o.
Rokicińska 113, 1st floor
95-020 Andrespol
POLAND

Remember!
The cost of returning the device from outside the European Union is borne by the customers - when returning the router from outside the EU, you are obliged to pay the duty.

2. Return by Polish Post (PAID)

Option available only for customers with shipment to Poland. You will receive a prepaid return envelope (with a sticker e-stamp), which you just need to leave with an employee, at any point of the Polish Post Office.
 
3. Return by courier (PAID)
 
We can help you arrange for a DPD courier to pick up your package from the address you specify. We will provide you with a prepaid return envelope with a printed label to give to the courier or take to a DPD pickup point. We will order a courier at the end of the rental period. Please contact us to determine on which day we should send the courier

4. Return by InPost parcel machines (PAID)
 
To return XOXO WiFi via InPost parcel machines, go to szybkiezwroty.pl and fill out the return form (have your order number ready). The received return code should be written on the package. You will also be asked to enter it on the parcel machine screen during shipping.  Place the parcel in any InPost parcel machine and follow the instructions on the screen.

XOXO WiFi should be shipped no later than 3 business days after the end of the lease. If you wish to return the shipment later please let us know so that we can accommodate this in our shipping schedule. 

We recommend that you select "registered shipments" only.

Address for returning the Equipment:
XOXO Solutions Sp. z o.o.
Rokicińska 113, 1st floor
95-020 Andrespol

In special cases of delay caused by the Customer and failure to inform XOXO WiFi about problems with shipping the Device, XOXO WiFi may charge a contractual penalty in accordance with the price list of the Device.

If you want to extend the rental period of XOXO WiFi, please contact us by email, SMS or use our chat. Within an hour we will send you a payment link or a pro forma invoice to be paid. Once payment is made, we will extend the package for the specified number of days.

If you need to make other changes, such as changing the delivery date, delivery address or increasing the package, etc., we also encourage you to contact our Customer Service Department.

Unexpected change of plans? Not a problem! Change the date, destination or number of rental days even on the day of your departure by opting to purchase a flexible rebooking.

If you are sent to quarantine on a date that coincides with your departure OR
You will not be allowed to board your flight due to symptoms of Covid-19 disease
OR
Your travel operator or agency has changed your departure date
OR
The hotel has canceled your reservation

We will allow you to rebook at no cost to any other date!

Do you want a refund? No problem, if you have purchased a flexible reservation, we will refund it within 14 days.

XOXO WiFi is not intended for off-site use. The router will only connect to the Internet in countries where a data package has been purchased.

In this case, you only need to select one country, while in the comments section of your order, please write about additional countries during your trip and the dates you will be there.

If you want to go to two or more countries with different rental prices, you must choose the country with the highest price. In the comments to your order, please add information about other countries where you will also be staying.

Voice translators are an innovative new device that can translate speech in real time within 1 second. The translator database contains as many as 72 languages, including 8 offline languages - that is, languages that can be used without Internet access.                                            
The devices are characterized by very simple operation. Just by pressing one button, you can conduct real-time conversations in one of dozens of languages.

DOSMONO translator rental

Customers who rent an XOXO WiFi router for their trip also have the option to rent a DOSMONO MINI translator. All you have to do is select the "Rent a portable electronic translator" option in the order form, and decide how many devices you will need during your trip.

The XOXO WiFi set includes: 

• 4G/LTE XOXO WiFi Router,
• USB multiadapter/travel charger with outlets around the world,
• USB C cable,
• User manuals in Polish and English,
• Elegant case.

At the beginning of each month, we check when and where you used XOXO WiFi and issue an invoice according to the current rates for the country. The invoice is automatically reduced by a 10% discount on the basic package. The most current rates appear on the order form. 

We attach a statement to the invoice, which shows the country, the date of use of the router and the amount of data consumed. The invoice is issued for general Internet service without indicating the direction of travel.

When it comes to frequent travels, purchasing XOXO WiFi is a highly advantageous option because:

1. You receive a consistent 10% discount off the base package. Additionally, the payment only covers the days when the router was used and data was consumed. If you didn't use the router in a given month, you won't receive any invoice.
2. You won't incur shipping and return costs, which are associated with renting. When renting a router, you're required to pay for shipping both when receiving the device and when returning it.
3. You gain full control over the device. In the case of sudden trips, you don't have to worry about whether the router will be delivered on time or if rental routers will be available. XOXO WiFi remains with you, ready for your next journey, providing greater convenience and comfort.
4. At any time, through the customer panel, you can easily manage your package. Need more data? No problem. Not using the selected package and want to limit costs? Go ahead!

Furthermore, by purchasing the XOXO WiFi router for ownership, you won't have to worry about language barriers or the availability of SIM cards abroad. Having your own router ensures stable and secure internet connectivity regardless of your location. You won't have to rely on public WiFi hotspots, which are often inadequately secured. Your XOXO WiFi router provides a private, secure connection without the need to share it with other users, ensuring greater protection of your data and internet usage convenience.

Data from an eSIM card can only be used during its validity period, which means that any remaining unused data is forfeited when the card expires.

?

No, eSIM can only be downloaded and used on one device.

With XOXO eSIM cards, you can't make calls or send SMS messages, as the packages on eSIM cards only include data transfer. However, you can enjoy voice calls and messaging over the Internet, for example, through apps such as Skype, Messenger, Whatsapp or WiFi Calling.

How to check varies depending on your device's operating system. Here's how to check which of your eSIM cards is using data on the most popular phones:

iOS:

To check which eSIM card your device is using, follow these steps: 

Go to Settings on your device.
Select Cellular or Mobile.
Go to Plan with eSIM or SIM card management.
There you can see the active eSIM plans and the selected eSIM card that is currently in use.

If you have multiple eSIM cards installed, your device will display the available plans that are enabled in the Cellular Plans section.

Android:

Go to Settings on your device.
Select Network and Internet or a similar option.
Go to Mobile network or SIM cards.
There you will find information about active plans, including the eSIM card you are currently using.

If you have several eSIM cards installed, the device will display the label of the eSIM card that is currently in use. The eSIM label is the name you independently assigned to the eSIM card during its installation.

Samsung devices: 

Go to the Settings section on your device.
Select Connections.
Go to the SIM card manager or SIM card management section.
Scroll down and check which carrier is indicated under Cellular Data or Preferred SIM Card. This will show you which eSIM your device is using.

XOXO eSIM cards provide unlimited internet with limited speed. This means that you have a purchased package at full speed to use. Once you have used up this package, you can still use the Internet (at no extra cost!), but your data transfer speed will be reduced.

After successfully placing the order, the system will send a QR code to your email address to download the eSIM. Each QR code can be downloaded and installed only once.

Remember, your phone must be connected to the Internet when downloading eSIM.

Contact our Customer Support for the reissuance of the QR code" in English, you can use the following sentence

?

Devices that are compatible with eSIM cards allow the installation of multiple eSIM cards, but the number of simultaneously active eSIM cards may vary depending on the device model.

For more information, you can contact your device manufacturer.

Most eSIM cards cannot be reinstalled, which means that if you delete an eSIM card, you may get an error when trying to download it again.

Remember, once activated, an eSIM card begins its validity period. In the case of the XOXO ESIM card, the validity period is 60 days.

XOXO eSIM cards open up access to many applications and websites for you, provided there are no restrictions from these platforms.

Some apps and sites may restrict access for various reasons, such as:

• Proxy settings,
• Security protocols,
• Service provider restrictions,
• Other.

It is also worth remembering that some applications or sites may not be accessible due to restrictions related to security settings.

The XOXO eSIM card provides 4G internet.

Yes, if your device and network support this feature, then you can create your own hotspot using an eSIM card.

There is a data saver option on Android phones that gives users control over which apps can use data both in the background and in active mode. Apps running in the background can significantly increase data consumption, so managing their access can be very useful when using unlimited internet with limited speed. Data saving can be enabled as follows:

Settings -> Connections -> Data usage -> Data Saver -> press the switch next to Enable now
Settings -> Network and Internet -> Data Saving -> press the switch next to Data Saving.

The data package always renews at the beginning of a new month and does not include unused data.

At the moment we do not have any application that would allow you to control data consumption.

We recommend enabling options to measure data consumption on your phone or downloading such an app from Google's Play store.

Sample apps below:

Android system:
Settings -> Connections -> data meter

iOS system:
Settings -> mobile networks -> counter is at the bottom of the list

Of course, it is possible to increase your data package. All you have to do is contact us, then sign a new contract/annex to the contract and enjoy a larger package from the new month.

The current list of countries where the card works: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

You can sign the contract online using the Parchment service. For this you do not need any special data, just your phone number and email address, to which we will send you a special link. This link will work on both your computer and phone, allowing you to complete the data and sign the contract.

Once we receive confirmation of payment, we will send the card within 24 hours of signing the contract and making payment.

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