FAQ

General

XOXO WiFi is an innovative and cheap way to provide Internet connection which enables un unlimited Wi-Fi Internet access wherever you are in over 130 countries in the world. It works like any other Wi-Fi hotspot - but it's personal and fits in your pocket. XOXO WiFi helps you to stay in touch with your family, friends and business partners while travelling the world. Rent XOXO WiFI now and avoid high roaming costs on your next trip!
The modem can be connected to all electronic devices equipped with free WiFi such as:
- PCs and laptops (Windows, Mac, Linux, etc.)
- tablets (iPad, Samsung, Kindle, etc.)
- smartphones (iOS, Android, Blackberry, etc.)
- WiFi handheld game consoles (Sony PS Vita, Nintendo 3DS, Nvidia Shield, Razer Edge, etc.)
XOXO WiFi hotspot allows you to have access to the Internet on the move, wherever you are.
You can use it as a normal home connection for what follows:
- Use maps to find your way (Google Maps, Waze, TripAdvisor)
- Find tourist information on places, monuments, works of art, museums
- Search and book restaurants, theatres, cinemas, public transport, hotels
- Inform you about opening hours
- Send and receive emails with attachments
- Play Pokemon Go or Ingress
- Update your status and photos on your favourite social media (Facebook, Twitter, Instagram, Snapchat)
- Make and receive VOIP calls (Skype, Viber, Facetime, etc.)
- Make conference calls, update documents in the cloud, transfer large files with File Sharing services
You can connect up to 5 devices at the same time on a XOXO WiFi (computer, tablet, phone, etc.). Please note that connection speed is shared between each device and can be reduced when multiple devices are in data process.
XOXO WiFi does not enable regular voice calls via cellular networks, however it does allow VoIP calls such as Skype, Viber, WhatsApp, GoogleVoice etc., over data networks.
It doesn't matter how many countries you plan to visit, you'll need only one device! It will make your trip a lot easier.
This is only possible if the country you want to visit is on our list.

XOXO WiFi devices

The box includes:

 
  • XOXO WiFi hotspot:
Size: 127 mm x 65,7 mm x 14,2 mm
Weight: 151 g
Cellular Frequncies: 1/2/3/4/5/7/8/9/17/19/20
LTE TDD Band: 38/39/40/41
WCDMA Band: 1/2/4/5/8/9/19
CDMA/EVDO: BC0 BC1
GSM: 1900/1800/900/850 MHz
Maximum download: 150Mbps
Maximum upload speed: 50 Mbps
WiFi: IEEE 802.11b/g/n
Port: MicroUSB 2.0 port
Battery: 3500mAh, 13 hours usage
 
  • Travel multiadapter:
        
  • Micro - USB cable:
        
  • Little user manual:
    ​
 
  • The whole set:
    
Absolutely not: you push power button on the XOXO WiFi router and it will make a WiFi signal. Find it on your device, enter the password (only at the first time) and you will be connected to the world. :)
For more information how to start XOXO WiFi click here.
A fully charged battery lasts ca. 8 hours while in use, 20 hours standby. We recommend you to charge it every night. The device can be charged via the USB cable or a wall travel adapter (both included).

If you needed, you can add an external battery to your booking cart. Our power bank will add another 8 hours to the battery life.
3G XOXO WiFi
  • Dimensions: 4.2 inches x 2.3 inches x 0.5 inches
  • Weight: 134g
  • Mobile Bands supported:
    • EDGE/GPRS: 850/900/1800/1900 MHz (2G)
    • HSPA/WCDMA: 850/900/1900/2100 MHz (3G)
  • WiFi network:
    • IEEE 802.11 b/g/n
  • Battery:
    • 8 hours usage time
    • 120 hours standby time
    • Micro-USB charging port

4G XOXO WiFi
  • Dimensions: 100mm (length) x 70 mm (width) x 15mm (thickness)
  • Weight: 128g
  • Mobile Bands supported:
    • 2G: GSM / EDGE / GPRS Quad-Band 850/900/1800/1900
    • 3G: UMTS 1/2/4/5/8 3G
    • 4G: FDD-LTE 1/2/3/4/5/7/8/17/19/28A or Ban 20. 4G
  • WiFi network:
    • IEEE 802.11 b/g/n
    • 2.4GHz
  • Battery:
    • 2800mAh lithium-ion polymer battery
    • At least 8 hours of service when one device is connected
    • 80% charging in only 1.5 hours in power off mode
    • 100% charging in only 2.5 hours in power off mode
    • Micro-USB charging port
Your device will arrive a few days before your planned trip. You only pay for days, when router will be active. So you don't have to select extra days with included arrival or returning the device.

Network coverage

XOXO WiFi partners are the biggest operators in the world to ensure that you always have the best and fastest connection available. While there will always be great coverage in urban areas, if you are traveling to exceptionally rural or uninhabited areas (such as jungles and high mountains), we recommend you to get in touch with us in advance so we can verify the coverage.
In general, the better signal in your area (indicated by more reception bars), the faster the connection speed should be.
 
 
Our coverage in Africa:
ANGOLA, ALGERIA, EGYPT, WESTERN SAHARA, GHANA, KENYA, MOROCCO, MAURITIUS, NIGERIA, TUNISIA, THE UNITED REPUBLIC OF TANZANIA, SOUTH AFRICA, ZAMBIA

>> Rent XOXO WiFi for Africa <<

Our coverage in Asia:
BANGLADESH, BRUNEI, CHINA, HONG KONG, INDONESIA, INDIA, JAPAN, CAMBODIA, SOUTH KOREA, KAZAKHSTAN, THE LAO PEOPLE’S DEMOCRATIC REPUBLIC, SRI LANKA, MYANMAR, MONGOLIA, MACAO, MALAYSIA, NEPAL, PHILIPPINES, PAKISTAN, SINGAPORE, THAILAND, TAIWAN, VIETNAM

>> Rent XOXO WiFi for Asia <<

Our coverage in Caribbean Islands:
ANGUILLA, ANTIGUA & BARBUDA, ARUBA, BARBADOS, BERMUDA, BRITISH VIRGIN ISLANDS, CAYMAN ISLANDS, CURACAO, DOMINICAN REPUBLIC, GUADELOUPE, GUYANA, HAITI, JAMAICA, MARTINIQUE, SAINT MAARTEN, SAINT VINCENT & GRENADINES, SURINAME, TRINIDAD & TOBAGO, TURKS AND CAICOS

>> Rent XOXO WiFi for Caribbean islands <<

Our coverage in Europe:
AUSTRIA, BELGIUM, BOSNIA & HERZEGOVINA, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FAROE ISLANDS, FINLAND, FRANCE, GERMANY, GIBRALTAR, GREECE, GUERNSEY, HUNGARY, ICELAND, IRELAND, ISLE OF MAN, ITALY, JERSEY, LATVIA, LITHUANIA, LUXEMBOURG, MACEDONIA (FYROM), MALTA, MONTENEGRO, NETHERLANDS, NORWAY, PORTUGAL, ROMANIA, RUSSIA, SERBIA, UKRAINE, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, UNITED KINGDOM

>> Rent XOXO WiFi for Europe <<

Our coverage in North America:
CANADA, MEXICO, UNITED STATES

>> Rent XOXO WiFi for North America <<

Our coverage in Central America:
COSTA RICA, GUATEMALA, NICARAGUA, PANAMA, PUERTO RICO, EL SALVADOR

>> Rent XOXO WiFi for Central America <<

Our coverage in South America:
ARGENTINA, BOLIVIA, BRAZIL, CHILE, COLOMBIA, ECUADOR, GUYANA, PERU, URUGUAY, SURINAME, VENEZUELA

>> Rent XOXO WiFi for South America <<

Our coverage in Middle East:
UNITED ARAB EMIRATES, BAHRAIN, ISRAEL, JORDAN, KUWAIT, OMAN, QATAR, SAUDI ARABIA

>> Rent XOXO WiFi for Middle East <<

Our coverage in Oceania:
AUSTRALIA, FIJI, GUAM, SAIPAN, NEW ZEALAND

>> Rent XOXO WiFi for Oceania <<

Our Global coverage:
All 130 countries above.

>> Rent XOXO WiFi for All countries <<
Cruise Ships?
XOXO WiFi will work by ports or on land where there is cell reception, but not far out at sea.

Airplanes?
No, your hotspot will not work on an airplane. XOXO WiFi operates on cellular data signals, and only satellite technology works up in the air.
It's depended on local range. XOXO WiFi always connects with the operator with best range in exact area. If the range is getting worse, XOXO WiFi automatically switches to the operator with better range. That's how you can have a good quality Internet access at many places at the same time.
You can use XOXO WiFi in following African countries:

ALGERIA, EGYPT, GHANA, KENYA, MOROCCO, MAURITIUS, MADAGASCAR, NIGERIA, TUNISIA, THE UNITED REPUBLIC OF TANZANIA, SOUTH AFRICA, ZAMBIA

>> Rent XOXO WiFi for Africa <<
XOXO WiFi coverage in Asia:

BANGLADESH, BRUNEI, CHINA, HONG KONG, INDONESIA, INDIA, JAPAN, CAMBODIA, SOUTH KOREA, KAZAKHSTAN, THE LAO PEOPLE’S DEMOCRATIC REPUBLIC, SRI LANKA, MYANMAR, MONGOLIA, MACAO, MALAYSIA, NEPAL, PHILIPPINES, PAKISTAN, SINGAPORE, THAILAND, TAIWAN, VIETNAM

>> Rent XOXO WiFi for Asia <<
XOXO WiFi coverage in Caribbean Islands countries:

ANGUILLA, ANTIGUA & BARBUDA, ARUBA, BRITISH VIRGIN ISLANDS, CAYMAN ISLANDS, CURACAO, DOMINICAN REPUBLIC GRENADA, GUADELOUPE, HAITI, JAMAICA, MARTINIQUE, SAINT MARTIN, SAINT VINCENT & GRENADINES, TRINIDAD & TOBAGO, TURKS AND CAICOS

>> Rent XOXO WiFi for Caribbean islands <<
For Europe, XOXO WiFi is available in following countries:

AUSTRIA, BELGIUM, BOSNIA & HERZEGOVINA, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FAROE ISLANDS, FINLAND, FRANCE, GERMANY, GIBRALTAR, GREECE, GUERNSEY, HUNGARY, ICELAND, IRELAND, ISLE OF MAN, ITALY, JERSEY, LATVIA, LITHUANIA, LUXEMBOURG, MACEDONIA (FYROM), MALTA, MONTENEGRO, NETHERLANDS, NORWAY, PORTUGAL, ROMANIA, RUSSIA, SERBIA, UKRAINE, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, UNITED KINGDOM

>> Rent XOXO WiFi for Europe <<
Coverage for Central American countries for XOXO WiFi mobile router:

COSTA RICA, GUATEMALA, NICARAGUA, PANAMA, PUERTO RICO, EL SALVADOR

>> Rent XOXO WiFi for Central America <<
You can have mobile Internet in North America in all countries:

CANADA, MEXICO, UNITED STATES

>> Rent XOXO WiFi for North America <<
XOXO WiFi coverage in South America:

ARGENTINA, BOLIVIA, BRAZIL, CHILE, COLOMBIA, ECUADOR, GUYANA, PERU, URUGUAY, SURINAME, VENEZUELA

>> Rent XOXO WiFi for South America <<
After renting XOXO WiFi, you'll have Internet connection in Middle East countries mentioned on below:

UNITED ARAB EMIRATES, BAHRAIN, ISRAEL, JORDAN, KUWAIT, OMAN, QATAR, SAUDI ARABIA

>> Rent XOXO WiFi for Middle East <<
XOXO WiFi is available in mentioned Oceania countries:

AUSTRALIA, FIJI, GUAM, SAIPAN, NEW ZEALAND

>> Rent XOXO WiFi for Oceania <<

Speed and data usage

In general, the better signal in your area (indicated by more reception bars), the faster the connection speed should be.
Yes, XOXO hotspot includes truly unlimited internet, which is never cut off, regardless how much you use.
Our network partners impose us fair usage policies that we need to respect.

If you use more than 500MB/1GB/2GB/5GB (depending on the purchased plan) during the day, we may have to reduce your speed to not more than 512 kb/s (upper speed limit). Once you reach the limit, the connection speed will be reduced but you will still be able to use your XOXO WiFi device and connect to the internet.

This limit will be automatically renewed every day at midnight GMT + 0.
 
Depending on the quality of the network after throttling the Internet, you will be able to receive e-mails, write on messengers and browse Web pages more slowly.
The speed of the XOXO WiFi connection depends on coverage;
 
4G coverage:

Theoretic data speeds: 100 Mbps when moving, e.g. in a car, 1 Gbps when standing still.

Real-world data speeds: 25.6 Mbps and upload speeds of 9.0 Mbps


3G coverage:

Theoretic data speeds: 7.2 Mbps or 52 Mbps on 3G HSPA+

Real-world data speeds: 9.3 Mbps download and 3.1 Mbps upload

Cell phones work off of a different network than the pocket wifi, so the two are not connecting to the same signal. This is because the pocket wifi connects to data networks (3G or higher). On the other hand, cell phones connect to mobile phone cellular networks. Since mobile phone cellular networks have been around for a lot longer than data networks, coverage is a lot better, especially in rural areas. For this reason, you might be able to make calls in a rural area but cannot connect to the internet.
It doesn't has a VPN server. But if you have a private VPN, you can connect there through XOXO WiFi device.
It uses minimum 100 kb during every connection to the Internet.

Delivery

To ensure availability, we recommend placing your order at least 4 working days prior to travel departure date - however, you can still place orders closer - minimum 2 working days to your departure date (all depends on the delivery country).

If you need express delivery, please contact us: support@xoxowifi.com or +48605627888
1. Delivery by courier

We can deliver XOXO WiFi to address located in all countries of European Union and USA. You can choose your most convenient option: DPD Group
DPD shipping arrives in 2 to 5 days (excluding weekends and holidays) after sending.

FedEx
Shipped with FedEx Express takes 1-3 days (no deliveries on weekends / holidays). We can delivery XOXO WiFi into one of the FedEx Offices https://www.fedex.com/en-us/service-guide/pickup-dropoff.html
You can pick up your hotspot during the opening hours of the point.

DHL
DHL shipping arrives in 2 to 12 days (excluding weekends and holidays) after sending. Delivery time depends on the direction of delivery. We can delivery to one of 100,000 pickup points. The list is available here : http://www.dhl.com/en/express/shipping/find_dhl_locations.htm You can pick up your hotspot during the opening hours of the point.


You will receive an email from courier with the tracking info once your XOXO WiFi is shipped. Please note the delivery requires signature upon receipt, so please ensure that someone is available to sign for the package.

Any doubt about delivery? Please contact us, we’ll be glad to find the best solution for you!
Your XOXO WiFi device is guaranteed to be delivered 1-3 business days before your chosen rental start date.
You can change your delivery until your device is sent.
Just send us an e-mail at support@xoxowifi.com

Return

A few options are available to you:

1. Return by Yourself
You can use our signed envelope and you have to do it at your own expense. Please visit a local courier and ask for priority tracked parcel to Poland. This shipment method must be paid for by the customer.

Please send XOXO WiFi back to our headquarters:

XOXO Solutions Sp. z o.o.
Bionanopark
Dubois 114/116
93-465 Łódź, POLAND

2. Deliver to the nearest DHL Parcel Point
You will receive a prepaid return envelope with a label from us. Just find here the nearest DHL Pacel Point and return the parcel.

3. FedEx Global Return
You have some alternatively:
a. We organize courier to pick up the parcel.
b. (Option) You can organize the collection yourself by calling FedEx  and requesting a return shipment. You'll need to provide FedEx with the tracking number that's written on the return envelope, as well as a date for FedEx to drop by at the given address. A return label can be created on FedEx website (https://www.fedex.com/en-us/shipping/domestic-returns/create-labels.html#create-labels-how-to-create-label).
c. (Option) You can delivery XOXO WiFi into one of the FedEx Offices (https://www.fedex.com/en-us/service-guide/pickup-dropoff.html). Just give your envelope with documentation to FedEx Office worker.

Remember! For any complaints regarding the late fees the customer must provide the confirmation of the return of device to XOXO WiFi to ensure that the device was sent back as the customer claims.
Failure to return the device (including all accessories and user guides) promptly to XOXO WiFi will incur additional late charges.

In the event that we fail to receive the device or any portion of the device, 3 business days after the specified rental end date, the customer will incur a daily penalty fee of 9,95Є until the date the device is received. If for any reason the customer is unable to return the device to us, including but not limited to the device being lost or stolen during the rental period, the customer should contact XOXO WiFi immediately via e-mail to support@xoxowifi.com, so that additional late charges are not incurred.
 
You are responsible for the safe and timely return of your XOXO WiFi. For this reason, we always recommend using a trackable return method.

If unfortunately you'll lose XOXO WiFi, there are extra charges for loss and damage:
 
  • XOXO Hotspot:
- Full loss: 200Є 250$ 850PLN 
- Device loss: 170Є 210$ 720PLN 
- Multiadapter: 15Є 20$ 65PLN
- Etui: 15Є 20$ 65PLN
  • Other device:
- Power bank: 25Є 30$ 110PLN 
- Car charger: 10Є 12$ 45PLN

We recommend renting XOXO WiFi with insurance - every charge will be reduced to 50%.

Managing your order

You just need to write to us ahead of time, so we can make the necessary arrangements.

E-Mail: support@xoxowifi.com
Just contact us ahead of time and we'll make the necessary arrangements. Mail: support@xoxowifi.com
Once your application is completed through the website though you wish to cancel your service without incurring a cancellation fee, you will need to cancel 7 working days before you are scheduled to receive the device. You have two choice to cancel the order:
by e-mail (Write us an e-mail support@xoxowifi.com)

If your device has already been dispatched, then we will not be able to refund relevant charges.
If unfortunately you'll lose XOXO WiFi, there are extra charges for loss and damage:
 
  • XOXO Hotspot:
- Full loss: 200Є 250$ 850PLN 
- Device loss: 170Є 210$ 720PLN 
- Multiadapter: 15Є 20$ 65PLN
- Etui: 15Є 20$ 65PLN
  • Other device:
- Power bank: 25Є 30$ 110PLN 
- Car charger: 10Є 12$ 45PLN

We recommend renting XOXO WiFi with insurance - every charge will be reduced to 50%.
Don't worry. If you're going fe. to China and Japan, please check if the price for these countries is the same. If yes, please select in your order one country and in more info point in rental page write info about extra country and in which days you'll be there.

This possibility can't be realised for countries with different prices. For this cases, you have to select the whole mainland.

Payment

The payment is done online, at the time of the order made on our booking page.
XOXO WiFi accepts most of international debit and credit card issued by banks around the world, such as Visa, Mastercard, Maestro, JCB and American Express.
It is also posible to pay by PayPal acoount.
XOXO WiFi will not charge a deposit for orders placed using a credit card and PayPal via the official website.
Please notice that our company is a Vat payer. All invoice are sent electronically to the given email.

 
Insurance is available as an additional option for your rental. It covers you for damage, loss (including theft) of all Equipment, by reducing the amount of the deposit to 100€ (instead of 200€).

Wi-Fi Calling

Wi-Fi Calling allows you to make phone calls through Wi-Fi signal. That means if you're connected to mobile router like XOXO WiFi, you're able to comunicate with your friends and family without using a local range signal. And without extremely high roaming charges!

With Wi-Fi Calling, you're able to make phone calls being even thousands miles from your home and pay for it like for a local call. That's a great opportunity for travelers, who'd like to stay in touch with friends, work representatives or family.

Service activation is possible by turning it on in your smartphone settings or through your telecom mobile app on your phone.
Please check at your telecom website, how to activate Wi-Fi Calling service. Sometimes, it’s based just by downloading mobile app. Activating Wi-Fi Calling is also possible through smartphone settings. Make sure, if your mobile has enough valid OS (Android 7 or newer, iOS 9 or newer).
You should be able to make phone calls through "Wi-Fi Calling" service on smartphones based on Android 7 or newer and iOS 9 or newer.

Translator DOSMONO

Translator DOSMONO is a new, innovative device, which allows you to translate speech in real-time in within 1 second. The translator database contains as many as 72 languages, including 8 offline languages – which can be used without access to the Internet.

Our offer currently contains in two types of translators - DOSMONO Mini and DOSMONO Pen.

The device is VERY EASY to use. Just press ONE BUTTON to translate and recognize speech in 72 languages.

It will be perfect for:
• a travel
• at work
• in science
• in business

Usage:
• Hotels
• Airports
• Taxis
• Education
• Government units
• Public transport
• Shopping centers
• Business trips

 

DOSMONO MINI+

- Contains 72 languages from the most popular countries in the world,
- 8 languages offline translation,
- Global intercom, cross-region and cross-language group chat,
- High-definition touch screen,
- High fidelity speaker, double slicon Mic, perfect noise reduction,

Accessories:
- USB Data Cable
- Card PIN
- User Manual


 

Technical description DOSMONO MINI

Model No. S601+
Screen: 2”, TFT, LCD 240*320
Unit size: 48 x 112  x 15 mm
N.W Unit: 85.3 g
• Colors: black, gold, white, pink
• Network Support: 3G/WiFi/Hotspot
• Data Transmission: 5PIN USB data cable
Battery Capacity: 1450mAh
• Charging time: 2.5 hours
• Working time: 6 hours
• Standby time: 54 hours
External Audio Output: 3,5 mm headphone jack
• Built-in Microphone: Double silicon MIC
Storage Size RAM: 1 GB
Storage Size ROM: 8 GB
System platform: Above Android 6.0

DOSMONO Pen 1S

- Contains 72 languages from the most popular countries in the world,
- 8 languages offline translation,
- Global intercom, cross-region and cross-language group chat,
- High-definition touch screen,
- High fidelity speaker, double slicon Mic, perfect noise reduction,

Accessories:
- USB Data Cable
- Card PIN
- User Manual



 

Technical description DOSMONO MINI

Model No. S601+
Screen: 2”, TFT, LCD 240*320
Unit size: 48 x 112  x 15 mm
N.W Unit: 85.3 g
• Colors: black, gold, white, pink
• Network Support: 3G/WiFi/Hotspot
• Data Transmission: 5PIN USB data cable
Battery Capacity: 1450mAh
• Charging time: 2.5 hours
• Working time: 6 hours
• Standby time: 54 hours
External Audio Output: 3,5 mm headphone jack
• Built-in Microphone: Double silicon MIC
Storage Size RAM: 1 GB
Storage Size ROM: 8 GB
System platform: Above Android 6.0
Both translators have as many as 72 languages in their database from the world. Full list of languages:
 
 
The translator supports 8 offline languages: English, Chinese (Mandarin), Japanese, Korean, French, German, Spanish and Russian.
Customers, who rent an XOXO WiFi router for their journey, can also rent a Translator DOSMONO. All you need to do is select "Rent Pocket Translator" in the order form, and decide how many devices will be needed during yout travel.
To buy a DOSMONO translator, just contact us by email: support@xoxowifi.com.
In the case of a wholesale purchase (over 10 items), we offer an attractive discount.

Technical assistance

Our customer service is open from Monday to Sunday around the clock. Usually we answer within 1-3 hours.
 

Don’t hesitate to contact us if you have any questions!

 


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